If this is all I hate, I’m doing okay. Unfortunately it’s NOT all I hate, but it’s enough vitriol for today.
Monday, May 21, 2012 at 9:00PM I hate GoDaddy. I hate their sexist advertising and their vaguely domineering name. I hate that they supported SOPA. I hate them.
Unfortunately, when I registered my first domain name, I didn’t know any better. Also, I’m lazy. So up until now I’ve had about 20 domain names registered with GoDaddy that I haven’t gotten around to transferring somewhere else.
Recently I had to purchase a few more, so I figured it was a good time to start anew. Transferring is super easy, the new registrar claimed. Just enter the domains you want to transfer and we’ll do all the work!
Ha. Ha ha.
Okay, so, to transfer domains you need to have them ‘unlocked’, and you need to cancel any private registration (the add-on that makes it so people can’t see who registered a domain through WHOIS). I had 8 domains I wanted to transfer. GoDaddy told me I had to log in to Domains By Proxy in order to cancel their private registration.
However, only four of my domains were listed in DBP.
After browsing around and making absolutely certain that I didn’t miss anything in Domains by Proxy, I sent an email to GoDaddy support.
I got a confirmation email, telling me I could SAVE 15% WITH MY NEXT ORDER!
Shortly thereafter I got an actual reply.
Thanks for contacting Online Support. It appears you were looking to review your account domain registrations.
Reply back with your four digit pin and we can review your account.
Underneath that it told me I could SAVE 15% WITH MY NEXT ORDER!
I wasn’t exactly looking to review my account domain registrations, but I replied with my pin anyway.
I got another confirmation email, telling me someone would be right with me and that I could SAVE 15% WITH MY NEXT ORDER!
Then I got another “actual” reply, which made me think that GoDaddy just employs bots and that nobody is actually reading the emails.
I understand that you are currently working on removing the privacy from your domains. If you forget your login information, you can retrieve your customer number, retrieve your password hint, or reset your password on the DBP website.
Then it told me how to log in to the DBP website. Then it told me: You could SAVE 15% WITH YOUR NEXT ORDER!
OMFG YOU GUYS I DON’T WANT TO SAVE ANYTHING, I AM TRYING TO GET OUT OF THIS ABUSIVE RELATIONSHIP.
After several more, increasingly generic email replies from them, they told me to contact support at Domains By Proxy. I thought it was almost certainly a GoDaddy issue, since they were the ones that had sold me private registration for those domains, and DBP had clearly never even received them in their database. But then I noticed that Domains By Proxy is owned by…wait for it…GoDaddy, so, SURE, I’ll contact these completely fictional OTHER SUPPORT PEOPLE.
I don’t have anything better to do with my time, right?
Domains By Proxy took a couple of days to get back to me, and then they asked me for a screenshot of my DBP account while I was logged in. Even though I’d given them the account ID, and I was emailing them from the email they have on record.
I logged in to do that and, oh, look! Mysteriously, in the couple of days while they were getting back to me, all my missing domains showed up in their list. Fancy that!
So, yeah. I hate GoDaddy. And, by proxy, Domains By Proxy.
(But, oooooh, look! I could save up to 25% now!!)
(I was going to rant about GoDaddy anyway, but conveniently, Gretchen's Spin Cycle this week is about HATE. Go, spin. And grab the pretty button because someone awesome made it for her.)
Keely | 15 Comments
Reader Comments (15)
I like that button. I am blissfully unaware of GoDaddy and now I have been warned.
I've tried to hate GoDaddy. I have. Danica Patrick and Julian Michael's terrible acting helps, but the reality is I can't. I just can't. And the reason I can't hate GoDaddy is because they're just so obvious. Like, they're *so* sexist that they're a caricature of what men what. They're pretty hilarious, really.
But I understand your fury. Kick those guys in their GoDaddies!
I am hereby warned to avoid GoDaddy for all perpetuity. I'm so glad I helped you to vent. I hope it felt good. And yes, someone extremely awesome made my button.
You are linked!
I can hate GoDaddy just for the SOPA thing alone, you hating them is just icing on the cake. Mmmmmm cake. Where was I.
Your vitriol goes nicely with my Earl Grey tea (hot).
I hate the folks at Keurig with equal passion, although they are the nicest real-live reps in the tele-support universe.
This rant has cleansed my support bot hating soul. Namaste.
Keely,
I fear it won't sound sincere if I say I "sincerely apologize" for the difficulty you encountered. That said, I do. Let it be known that I wish you hadn't run into this trouble and that I'd like nothing more than to speak with you directly in order to get more feedback and go over the details of what happened. I'm confident I understand the underlying reason your domains weren't visible in the Domains By Proxy account, and I'd be happy to discuss it with you if you'd be willing to take the time with me. I've followed you from our @GoDaddy Twitter account, so please feel free to send a DM if you'd like to chat.
At very least, please know that we take feedback like this seriously. It's already been directed to the appropriate teams internally. You can contact me directly via Twitter if you have any other problems with your Go Daddy services. I'm here to help, as are the others who monitor that account.
Alon
GoDaddy.com
I hate it when the "internet universe" screws with me!
I have GoDaddy because I registered my domain long before they became assholes.
And since I am so lazy, I am just looking the other way when it comes time to renew. Sigh. Kind of like an abusive relationship, eh?
I hate them too, but I was also blissfully unaware. I still haven't transferred anything because I'm too scared I'll screw it up.
Very interesting how those missing domains started showing up!
And I love the pretty button! ;)
I, too, own multiple domains and I have to say that while Network Solutions is more expensive, they are extremely easy to work with - you can even talk to real, live people if you need to. Of course, I've never tried to transfer a domain *away* from them, only *to* them.
I don't have a domain name, and this just makes me positive that if I ever do, I won't use Go Daddy.
Maybe this is why I haven't gotten a domain.
Excellent spin!!!
Did the same thing with my domain. Dreading the day when I have to go through all this. DREADING.
I'm with GoDaddy, too, but I am terrified of going through the whole switching thing. After having my site hacked and trying to figure all that out, I'm afraid I'd have a seizure if I had to walk through changing. And who did you change to?!